Frequently asked questions

Information on Emerald Street

I've signed up but I'm still not receiving Emerald Street

If you have already registered but don't seem to receiving the email this could be because your email service provider has classified the email as junk mail. Although we make every effort to ensure that this doesn't happen the individual settings of email accounts sometimes mean that emails don't get through to your inbox. In order to rectify this you should add to you inbox safe list.

If you are using a work email address then your company mail filters may be the problem. In some companies junk mail is filtered by the IT department into a central location meaning that it won't appear in your individual junk mail folders. You can speak nicely to your IT department and ask to have the domain added to your company whitelist or alternatively sign up with a personal email account.

There are also a number of email address formats we are unable to broadcast to. Examples of these are info@ and contact@. These are removed by our system due to the fact that quite often these email adresses are used to email multiple users across a company and can easily be targetted by spammers.

Why do you want me to fill in preferences?

Over time Emerald Street will become increasingly personalised to what you want to read about. By telling us the things that you are interested in it means that we can send you things specifically tailored to you.

I live in Leeds but I work in London. Can I receive two versions of the Emerald Street weekend guide?

Unfortunately in order to receive two regional versions of Emerald Street you will need to sign up with two email addresses

How can I unsubscribe from Emerald Street?

We really don't want you to unsubscribe but if you feel Emerald Street isn't for you then you can stop receiving it by clicking on the unsubscribe link in any email or by logging into and clicking on the link at the bottom of the page.

I enjoy reading Emerald Street but I don't want to receive it every day. Can I make my subscription less frequent?

When clicking on the unsubscribe link you will see there is also an option to change your frequency. If you decide you still want to receive Emerald Street but you'd just rather have it less often then simply choose which days you would like and click finish.

What are Partnership emails?

Partnership emails are messages from carefully selected brands we feel you would be interested in hearing about. These are companies that have paid to advertise with Emerald Street that we feel provide a product or service is of interest to our readers.

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